Company Name: First Gulf Insurance (now GIG Gulf)
Website: https://www.giggulf.ae/en/
Description: First Gulf Insurance has been integrated into Gulf Insurance Group (GIG Gulf) operations, maintaining 70+ years of experience in the Middle East insurance industry. They provide comprehensive business insurance solutions including property and casualty coverage, motor fleet insurance, marine and aviation insurance, and specialized business protection. As part of GIG, they offer extensive regional coverage with strong financial backing and an established market presence across the Gulf region.
Category: insurances
Formerly operating as First Gulf Insurance, GIG Gulf stands as a trusted leader in business insurance UAE solutions, backed by over seven decades of regional expertise since merging with Gulf Insurance Group. Specializing in commercial insurance Dubai needs, the company delivers tailored coverage packages that protect enterprises across property and casualty, marine and aviation sectors, and motor fleet protection – including specialized commercial vehicle insurance UAE clients rely on for transportation-based businesses. Their corporate insurance UAE offerings extend to comprehensive liability coverage, ensuring Dubai companies remain safeguarded against operational risks while meeting local compliance requirements. With deep roots in marine insurance UAE operations, GIG Gulf supports import/export businesses and logistics operators with cargo protection and trade credit solutions. What sets this provider apart is their regional strength as part of GIG’s established network, combining localized market knowledge with robust financial security – a critical factor for businesses seeking stable, long-term insurance partners. Beyond standard policies, they assist companies in designing layered protection plans that address emerging risks like cyber threats and supply chain disruptions. Whether you’re managing motor insurance UAE requirements for a delivery fleet or securing high-value assets through property coverage, GIG Gulf’s advisors create adaptable solutions scaled to your industry’s unique challenges. Their transition into the GIG framework has expanded service capabilities while maintaining personalized support – ideal for Dubai enterprises needing both breadth of coverage and attentive risk management guidance. With 24/7 claims assistance and digital policy management tools, they streamline insurance processes so businesses can focus on growth rather than administrative complexities. For organizations prioritizing comprehensive protection paired with regional expertise, GIG Gulf remains a premier choice in the Emirates’ competitive commercial insurance landscape.
Reviews (25)
Hussein Al-gabr
Jun 25, 2025·🌐 google
5.0
I had an excellent experience with this insurance company. I truly appreciate their promptness and professionalism in handling my claims.
I would like to thank Mr. Abdul Qadir for his outstanding support. He is a very helpful person and always provides a
I had an excellent experience with this insurance company. I truly appreciate their promptness and professionalism in handling my claims.
I would like to thank Mr. Abdul Qadir for his outstanding support. He is a very helpful person and always provides assistance with great professionalism and care. I would also like to commend Mr. Jaafar, who has been incredibly supportive and helped me a lot throughout this process. His responsiveness to my inquiries made me feel comfortable and confident in the company’s services.
Thank you for the exceptional service you provide!
I had a great experience with GIG Gulf's online services, everything was smooth, efficient, and user-friendly from start to finish. A special thanks to Ms. Eman for her outstanding support! She was incredibly professional, helpful, and quick to respond, m
I had a great experience with GIG Gulf's online services, everything was smooth, efficient, and user-friendly from start to finish. A special thanks to Ms. Eman for her outstanding support! She was incredibly professional, helpful, and quick to respond, making the whole process even easier. Truly appreciated her assistance. Highly recommend GIG Gulf for anyone looking for hassle-free insurance services.
I had a very pleasant experience interacting with Batool Mohamed. She was friendly, helpful, and took the time to explain things clearly. I appreciate her patience and willingness to assist with any questions I had. Definitely someone you can trust for go
I had a very pleasant experience interacting with Batool Mohamed. She was friendly, helpful, and took the time to explain things clearly. I appreciate her patience and willingness to assist with any questions I had. Definitely someone you can trust for good service.
The service and the convenience of online transaction is really a great factor plus the well trained and energetic agents like our agent Batool Mohamed who really facilitated our concerns and transactions. We are extremely happy and grateful!
The service and the convenience of online transaction is really a great factor plus the well trained and energetic agents like our agent Batool Mohamed who really facilitated our concerns and transactions. We are extremely happy and grateful!
Fast service and great customer experience from Peter regarding my car insurance policy
He explained to me everything and after the payment I received my policy in a few minutes
Thank you Peter.
Fast service and great customer experience from Peter regarding my car insurance policy
He explained to me everything and after the payment I received my policy in a few minutes
Thank you Peter.
Flawless experience renewing my car insurance. Adnan Akbar was very accommodating and helpful with all my requests and we were able to secure the insurance at a great price with a good valuation. Strongly recommend working with GIG AXA for any car insuran
Flawless experience renewing my car insurance. Adnan Akbar was very accommodating and helpful with all my requests and we were able to secure the insurance at a great price with a good valuation. Strongly recommend working with GIG AXA for any car insurance.
What a pleasure buying insurance from this company. Their website is easy to use and accurate, and their representative Peter Youssef was extremely efficient and helpful. I hope I'll feel the same when I have to claim for the first time.
What a pleasure buying insurance from this company. Their website is easy to use and accurate, and their representative Peter Youssef was extremely efficient and helpful. I hope I'll feel the same when I have to claim for the first time.
Great experience with GIG, requested a very last minute Orange Card for travel to Oman next day and Mahfouz had it sorted within the hour.
Been with GIG for maybe 10 years, but appreciate the personal support from their staff to expedite last minute requ
Great experience with GIG, requested a very last minute Orange Card for travel to Oman next day and Mahfouz had it sorted within the hour.
Been with GIG for maybe 10 years, but appreciate the personal support from their staff to expedite last minute request.
To Richie, thank you for a smooth process. I hope the time if I need to claim for service, it will be smooth as well but overall, your assistance in processing my insurance is absolutely amazing..
To Richie, thank you for a smooth process. I hope the time if I need to claim for service, it will be smooth as well but overall, your assistance in processing my insurance is absolutely amazing..
Thank you, GIG, for your help in getting travel insurance so quickly. I had a great experience with Muhammed due to his incredibly fast support via WhatsApp, and his friendly approach over the phone. I will reach out to you for all our insurance needs fro
Thank you, GIG, for your help in getting travel insurance so quickly. I had a great experience with Muhammed due to his incredibly fast support via WhatsApp, and his friendly approach over the phone. I will reach out to you for all our insurance needs from now on.
I've dealt with GIG for motor insurance for over a decade (even before it was GIG). The customer service has never been better and the use of technology for payments...etc... has become very convenient.
This time around, for a new motor policy, Hira from
I've dealt with GIG for motor insurance for over a decade (even before it was GIG). The customer service has never been better and the use of technology for payments...etc... has become very convenient.
This time around, for a new motor policy, Hira from their contact center was superb in helping me getting from call to policy issued in a transparent and frictionless manner. Thank you Hira!
Richie was very helpful from the beginning and responding for each mail with patient and immediately. Which is very convenient especially when you need answers in urgent basis. Thank you very much. Hopefully service will remain same as now ☺️
Richie was very helpful from the beginning and responding for each mail with patient and immediately. Which is very convenient especially when you need answers in urgent basis. Thank you very much. Hopefully service will remain same as now ☺️
A very good price for a very good coverage for my car. Mr Sherif was very professional and helpful. Thanks to him, I had the best quotation I found on the market.
Very serious company
A very good price for a very good coverage for my car. Mr Sherif was very professional and helpful. Thanks to him, I had the best quotation I found on the market.
Very serious company
Excellent customer service and great digital channels. I had some concerns when I heard AXA was changing into GIG but they haven't missed a beat.
Hira Laiq has in particular been very supportive and patient. Need more team members like her on board.
Excellent customer service and great digital channels. I had some concerns when I heard AXA was changing into GIG but they haven't missed a beat.
Hira Laiq has in particular been very supportive and patient. Need more team members like her on board.
I had a positive experience with GIG until now, I got a very attractive offer for my car insurance, and Peter Yousef from GIG explained to me on the phone and through emails all the point, positive and negative, and even he keeps following up with me unt
I had a positive experience with GIG until now, I got a very attractive offer for my car insurance, and Peter Yousef from GIG explained to me on the phone and through emails all the point, positive and negative, and even he keeps following up with me until last step to be sure i got what I asked for.
Many thanks for you, Peter and GIG.
I am using services of GIG / AXA since long and whenever I needed any help GIG staff turned out to be very helpful, professional and supportive. I recently dealt with Mr. Richie in regards to my travel insurance policy. I would like to thank Richie for h
I am using services of GIG / AXA since long and whenever I needed any help GIG staff turned out to be very helpful, professional and supportive. I recently dealt with Mr. Richie in regards to my travel insurance policy. I would like to thank Richie for his support and excellent service. Keep up the good work.
Best service for Travel insurance. very reasonable and fast service also.
I've recently been worked with Mr. Mahfouz regarding travel insurance for my upcoming trip from the UAE to Qatar. I appreciate his assistance and your services.
Best service for Travel insurance. very reasonable and fast service also.
I've recently been worked with Mr. Mahfouz regarding travel insurance for my upcoming trip from the UAE to Qatar. I appreciate his assistance and your services.
An easy, smooth transition from my online mishap to securing the correct policy all in a matter of minutes via WhatsApp and an hour before the flight. Efficiency at its best. I will always choose GIG Gulf insurance. Certainly number one and definitely A r
An easy, smooth transition from my online mishap to securing the correct policy all in a matter of minutes via WhatsApp and an hour before the flight. Efficiency at its best. I will always choose GIG Gulf insurance. Certainly number one and definitely A rated.
It took multiple emails over a period of a few months, but I was finally able to receive my refund for a cancelled policy. Since it all worked out in the end, I am updating the score to four stars.
It took multiple emails over a period of a few months, but I was finally able to receive my refund for a cancelled policy. Since it all worked out in the end, I am updating the score to four stars.
Having lived in the UAE for over 10 years, I’ve dealt with several medical insurance companies. Unfortunately, this has been by far the worst experience. The service is disappointing, and it feels like their primary objective is to reject claims rather
Having lived in the UAE for over 10 years, I’ve dealt with several medical insurance companies. Unfortunately, this has been by far the worst experience. The service is disappointing, and it feels like their primary objective is to reject claims rather than support their clients.
Worst Insurance in the UAE, they have rejected the claims from our new born child that was covered under their policy. We are extremely disappointed with this insurance. I don't recommend anyone going with this insurance, they will take any opportunity to
Worst Insurance in the UAE, they have rejected the claims from our new born child that was covered under their policy. We are extremely disappointed with this insurance. I don't recommend anyone going with this insurance, they will take any opportunity to reject your claim. Not reliable at all.
Terrible experience with GIG. After a minor accident where I was the non-fault party, I had to deal with an unresponsive team and their incompetent approved repair shop. Despite raising concerns about poor workmanship and service, they insisted I return t
Terrible experience with GIG. After a minor accident where I was the non-fault party, I had to deal with an unresponsive team and their incompetent approved repair shop. Despite raising concerns about poor workmanship and service, they insisted I return to the same shop, ignoring my time and preferences. My first two emails were ignored, and the third received no response. As a long-time client, I’m appalled by their lack of professionalism. I ultimately paid out of pocket to fix my car elsewhere to avoid further frustration. Avoid GIG if you value respect and quality service.
I had the worst experience ever with this company although I have full risk insurance for car accidents , I had a car accident on 20 November which was 💯 the mistake of the other driver,and on 21 November my car got taken to the garage and then the gar
I had the worst experience ever with this company although I have full risk insurance for car accidents , I had a car accident on 20 November which was 💯 the mistake of the other driver,and on 21 November my car got taken to the garage and then the garage right away told me that I need to pay around 700 aed because they are not able to find new spare parts and I have to pay for depreciation, I found it very inconvenient given that I am the one at loss and the accident was not my mistake, I negotiated with GIG and told them that I found this very strange for me to pay and not the insurance company of the other driver. They insisted that this is the policy and as I didn’t want to delay the process, I ended up accepting to pay. My policy covers for 7 days replacement car and I took the replacement car for 7 days starting from 4 December expecting that my car will finish supposedly in 7 days as I have been told. 11 December came and my car wasn’t done yet and I reached out to the garage and they said we need 3 to 4 days more, hence I extended the replacement car on my own expenses for 3 to 4 days considering that Saturday I should receive my own car. Saturday came and the garage didn’t answer me and I stayed without car. I called the garage again on Monday and they said we need more 3 to 4 days so I reached out to the insurance and told them to cover a replacement car for me and it took them 3 days of back and forth calls and emails to approve only 3 additional days that I already took from 11 December to 14 December and they said they can’t give me a car because the policy can only cover for 7 days and extend only 3 days. Their staff kept on repeating the same thing without any understanding that myself as a client I am at loss I have no car for almost a month and their garage keep on throwing false promises and misleading me and also them they have no idea when my car will be finished as they have no proper communication between their teams, still noone in the insurance company wants to be accountable and make sure that the client right is granted. I felt humiliated with them asking for my car and also a replacement car and not trusting any word because they keep on dragging and dragging me and transferring me from one manager to another without any solution, they drained my energy and wasted my time and my money.what a horrible experience.
